Manage your data
Delete your Koupa account
You can delete your account and associated data in the app. If you cannot access the app, you can submit a request to Koupa by email.
Delete your account in the app
- Open Profile.
Sign in to Koupa and go to your Profile page.
- Choose Delete Account.
Select Delete Account and read the warning explaining the effect on upcoming appointments.
- Confirm deletion.
After confirmation, the app submits the deletion request and signs you out.
Request deletion by email
If you cannot sign in to the app, send a message from the email address registered to your account to:
Include the registered phone number when your account uses one. We may request reasonable information to verify ownership and protect your data before processing the request. We will contact you if verification or more information is required.
What deletion does
- Cancels upcoming Booked appointments and notifies affected users.
- Deletes authentication credentials, device push tokens, onboarding drafts, legal-acceptance records, and personal notifications.
- Deletes a barber's schedules and exceptions and deactivates services for new bookings.
- Removes an owned shop and remaining shop memberships where applicable.
- Unpublishes the public profile and replaces identifying fields such as name, phone, and location with deleted or anonymized values.
Data that may remain anonymized
Limited historical appointment, rating, and operational-integrity records may remain after direct identifiers have been removed. This keeps past records internally consistent. The account can no longer be used to sign in, and the profile is no longer published for booking.
Before deleting
Account deletion is permanent and cannot be reversed in the app. If you only want to stop device notifications, disable Koupa's notification permission in Android settings instead of deleting the account.
Privacy and contact
For more information about data handling and retention, read the Privacy Policy. Use of Koupa is also governed by the Terms of Use.