Legal document

Terms of Use

These Terms govern use of the Koupa barber-booking app. Creating an account or using the service means you accept these Terms and the Privacy Policy.

1. The service

Koupa provides technology that helps customers discover barbers and shops and book appointments, and helps barbers manage services, schedules, and attendance. Koupa does not perform barber services, employ listed barbers, or guarantee the quality of a service performed by an independent user.

2. Eligibility and accounts

You must be legally able to accept these Terms or use the service under responsible guardian supervision. Provide accurate, current information, protect your password and sign-in method, and notify us if you suspect unauthorized use.

During sign-up you select a permanent Customer or Barber role. It cannot be changed after profile creation. You may not impersonate another person or create an account to evade rules or cause harm.

3. Customer bookings

• A customer may have one active upcoming appointment at a time.
• An appointment may be cancelled or rescheduled using available controls. Rescheduling keeps the same barber.
• Customers should arrive at the agreed time. An appointment may become Absent if its time ends without confirmed attendance.
• QR scanning confirms attendance during the server-authorized window. A barber may undo an incorrect QR check-in to Booked.
• A customer may submit one one-to-five-star rating after a Completed appointment and edit it during the period offered by the app. Ratings must be honest and relevant.

4. Barber and shop accounts

Barbers are responsible for accurate names, phone numbers, locations, services, DZD prices, durations, hours, breaks, and exceptions. They must reasonably honor confirmed appointments and record attendance and service status accurately.

A barber may own one shop or join one shop under the membership rules. A shop owner may edit service and schedule settings for affiliated barbers within the displayed permissions, and changes appear in activity history. Leaving or deleting a shop may cancel related upcoming appointments and notify affected users.

5. Prices and payment

Prices are displayed in Algerian dinars. In the current service, customers pay at the shop. Koupa does not process payments or store payment-card details. Payment or service disputes are handled between the customer and barber or shop, without limiting mandatory legal rights.

6. Acceptable use

You may not make fraudulent bookings, harass others, collect user data without a legitimate service purpose, disrupt or bypass platform controls, publish unlawful or misleading information, impersonate others, or misuse a phone number disclosed for a confirmed appointment.

You also may not publish or send content that threatens or incites violence or hatred; harasses, bullies, or discriminates; exploits or harms a minor; is sexually explicit; violates another person's privacy or intellectual-property rights; impersonates a person or professional qualification; contains spam, harmful links, or false or misleading claims. Ratings may not be used for retaliation, extortion, or manipulation, and must truthfully describe the service experience from a completed appointment.

7. Public content and ratings

User-published information may include a professional name and description, location, services, prices, working hours, shop information, and ratings. Before publishing a profile, shop information, or rating, you must review these content rules and confirm your agreement in the app. You must have the right to publish the content, keep profile and shop information accurate and current, and avoid disclosing another person's personal information without permission.

You give Koupa the permission needed to host, display, and use content you choose to publish to the extent necessary to operate and provide the service. You retain your rights in your content and remain responsible for it. Koupa may remove content, limit its visibility, or take action on an account when information indicates a violation of law or these Terms, subject to applicable law and available information.

You can report a profile, shop, rating, or user from within the app if you believe it violates these Terms. You can also block a user using the profile or reporting controls available in the app. Blocking limits that user's visibility or interaction with you within Koupa according to the app's features; it does not automatically cancel existing appointments or prevent contact outside the app. We review reports based on the information available and may remove content, limit its visibility, or restrict an account when appropriate. A report does not guarantee removal or a particular action, and we do not promise a specific handling time.

8. Notifications and third-party services

Koupa may send operational notifications about bookings, attendance, shops, and setting changes. You can control device notification permission, but disabling it may prevent important alerts. Some functions rely on Supabase, Google, Firebase, and external map links, whose terms apply to their services.

9. Restriction and deletion

We may remove violating content or limit its visibility, or restrict or suspend an account for harmful or unlawful activity or a breach of these Terms, subject to applicable law and the information and circumstances available. We may retain information related to a report or violation to the extent needed to handle the report or comply with law, as described in the Privacy Policy. You may delete your account in the app or through the Account Deletion page. Deletion cancels upcoming appointments and handles data as described in the Privacy Policy.

10. Availability and changes

We work to provide a stable service, but interruptions, errors, maintenance, and changes may occur. We may modify or discontinue parts of the service while taking reasonable steps to limit disruption. We do not guarantee a particular barber, time slot, or appointment outcome.

11. Warranty and liability limits

The platform is provided to the extent technically available. To the extent allowed by law, Koupa is not responsible for independent users' conduct, barber-service quality, or indirect loss caused by unavoidable interruption. Nothing in these Terms excludes a right or liability that applicable law does not allow us to exclude.

12. Governing law and updates

These Terms are governed by the laws of Algeria. We may publish revised Terms when the service or law changes, identify the effective date, and request renewed acceptance when needed. If one provision is unenforceable, the remaining provisions continue to the extent allowed by law.

13. Contact

For questions about these Terms, contact Koupa / كوپا at saadisamir20200@gmail.com.